What Mistakes Did I Make Earlier On In My Career? Never “Close” A Deal

Early in his career, Vincent Finaldi made the mistake of “closing the deal” and moving on, rather than staying engaged with customers post-sale. Over time, he realized that winning a deal is just the beginning of a relationship. He now encourages sales professionals to stay connected with clients, ensuring a great onboarding experience, gathering feedback, and strengthening long-term relationships. This approach not only improves customer satisfaction but also leads to valuable referrals and professional growth.

Transcript:

Hey. This is Vincent Finaldi with TeleCloud. In this video, I wanted to answer a personal question. What mistakes did I used to make earlier in my career?

So in my twenties, I used to follow the classic adage, close the deal. Meaning, that you work really hard on winning a customer or a prospect and you finally win the deal or close the deal, and I used to move on. I wouldn’t really check in with the customer’s onboarding experience. I wouldn’t really check post-install for the outcomes.

I would sort of win the deal then move on and kinda check out. And that was a big mistake earlier in my career because as I’ve gotten older, you’re not closing the deal. You’re starting a relationship.

So anyone in their twenties in sales, I would strongly encourage you to stay closely connected to your buyer and your customer. Though, if it’s those are often the most fun conversations you have, the biggest advocates you can have, and the best referrals in the business. So after you start the relationship or win the deal, stay closely connected to your customer and understand what they loved about the solution, what could have been better, and it really can help sharpen your saw and make you better professionally. So I regret that earlier in my career. Obviously, I made those changes, and, I would just encourage you to do the same and and don’t close the deal because that’s a very taboo term now.